Terms & Conditions

Service Terms & Conditions

Payment & booking Method

At time of reservation, payment in full of $170  AUD for Sydney’s Surf ‘N’ Snorkel Adventure Tour, $170  AUD for Sydney’s Surf ‘N’ Dolphin Cruise Tour, $190 AUD for Sydney’s Surf ‘N’ Zipline Adventure Tour, $150 AUD Winter Whale Watching ‘N’ Wineries Tour or the amount quoted for any other tour.

This can be paid upon completing the book now procedure online using Visa Card, Master Card, or Paypal. Sorry we DO NOT accept American Express.

Direct payment through your Paypal account to – info@southcoastjourneys.com.au

Note: Once payment has been made, please send us an email with the Paypal Transaction ID Number.

Group or Charter Bookings

For group / charter bookings we do accept direct deposits. Note: It is strongly recommended if you are organising a group tour, that you collect all monies first, before booking!

Reservations will not be held without a deposit. A $50 reservation fee applies when a reservation is made. Allowing 3 days to finalise the number of people attending the tour, and make a deposit. Or the reservation will be cancelled.

A deposit of 50% of the tour price (by group numbers) is required, to confirm your reservation. When a deposit has been taken for a reservation, the remaining final balance of the tour fare must be paid no less than 8 days prior to commencement of the tour. Full payment for a tour must be made at the time of booking, if the tour commencement date is within 15 days, from the date of booking.

Account Name: South Coast Journeys Pty Ltd

BSB 641 800
Account Number: 200764307

Please include a reference date and tour name.

Cancellation Policy

We strongly recommend travel insurance as accidents can happen and emergencies occur. For this reason Travel insurance will protect you should an emergency happen that prevents you from participating on your South Coast Journeys adventure.

http://www.onlinetravelinsurance.com.au/ provides low cost cancellation insurance. (Please note that Online Travel Insurance is a non-affiliated company)

If it is necessary for you to cancel your trip, you must notify us in writing by email and text. Alternatively call by phone immediately.

15 days and over – No Charge

8-14 days $100 or 30 % of the tour cost

4-7 days $100 or 50 % of the tour cost

4 days or less the 100% of the tour cost (This includes not showing for pick up, at the designated departure location and time, on the day of departure). We may, at our sole discretion, reduce, transfer or waive your loss of fare for any reason.

Your bus departs on time from all destinations. Passengers who miss their bus once on the tour will have to return to Sydney / Wollongong at their own cost.

For Group / Charter bookings: Any changes to tours within 7 days from tour date, may incur an administration fee of $50 per person. Note: This Administration Fee provides for costs associated with staff re-allocation, specifically when staff members are stood down, as a result of a booking alteration.

Adverse Weather Policy

Our activities will normally operate in all but exceptional weather and ocean conditions. Rain, wind, cold and fog do not prevent us conducting our tours. Unless you hear from us, assume your tour is going ahead. We will make every effort to inform you if cancelling your scheduled tour is necessary.

Participants that decide not to attend/participate on the basis of weather (against our policy and/or advice) forfeit their full tour fare.

We take your safety seriously. You will receive a full refund if South Coast Journeys cancels a tour, NOT if activities are altered to a different location due to ocean conditions and other conditions (e.g. Natural Hazards like a bush fires) beyond our control. If ONE of the components i.e. surfing, snorkelling or zipline tour, is cancelled due to adverse weather you will receive a refund of $50 AUD.  At our sole discretion, we may reduce the price on another tour or transfer you onto the same tour at a later date.

Clients will obtain a partial refund ($50 AUD) or credit when:

the Instructor cancels the surfing or snorkelling activity due to unsuitable or dangerous conditions.

If water and weathers conditions become unsafe during the activity, the instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be rescheduled for another time or location. While it is highly likely you will see dolphins, we CAN NOT garuantee you will see dolphins on the Dolphin Cruise and NO refund for this component will be offered.

Removal From Tours

No refund is offered if the client refuses to comply with South Coast Journeys policy and the Instructor determines the client cannot participate in the activity. We reserve the right to deny access to tours for anyone who in our opinion is drunk, disorderly, a hazard to themselves or others, abusive, not physically able, mentally incapable, or objectionable in any other way. We will not be liable for any additional expenses incurred as a result of your removal or nonparticipation.

If the client advises the Instructor of a medical condition such that the Instructor decides, that it would be unsafe for the client to participate in the surfing activity, a $50 refund will be offered.

If the Instructor becomes aware of a clients medical condition after the lesson has commenced, such that the Instructor determines it is unsafe for the client to continue in the activity, no refund will be offered.

Gift Vouchers Including from Third Parties

Must be used by use by date unless other arrangements have been made.   No refund is offered once the gift voucher has been offered. However, the gift vouchers are transferable to other people.

Product Purchase

Up to 30 days from date of purchase the client can:

  • obtain a 100% refund for products purchased should they be damaged or faulty.
  • exchange for products that are unsuitable.

Minors

All South Coast Journeys’ staff have successfully undertaken a Working with Children Check (NSW). Participants under the age of 18 must have a parental consent form completed by their parent or guardian. Participants under the age of 18 must be accompanied by a parent or guardian, unless prior arrangements have been made with management. Please call our office to confirm before booking.

These conditions do not exclude customer’s rights under the Competition and Consumer Act 2012 (Cth).